I purchased support for Shopkeeper theme from envato because I am having trouble updating my theme on wordpress. However, whenever I go on the Shopkeeper support page and try to submit a support request, it says my 6 month support has expired. Why is that?
if you go to your download page https://themeforest.net/downloads
you will see as like this
If you see your support period expired then for getting support you have to click on Extend now to extend your support.
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Thank you!
I don’t see it like this because I have extended it.
However, still, when I go on the Shopkeeper support page it says that my support is expired??
please post a comments in Item comments page so that theme Author @getbowtied get notified and can support you. Thanks
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Thanks, will do!
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Hello @TerjeMitt81,
This is Adrian from GetBowtied. I am not sure why the login would fail.
Try to:
- Logout from your Envato account then log back in.
- Make sure you’re using the account that purchased the item.
- If you’re still having trouble getting in touch with our support team you can alternatively get in touch with us via Facebook https://www.facebook.com/messages/t/GetBowtied
Thank you for using Shopkeeper! We’ll do our best to help.
Have a great 2019!
Cheers,
Adrian.
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