Envato/Shopkeeper Support

I purchased support for Shopkeeper theme from envato because I am having trouble updating my theme on wordpress. However, whenever I go on the Shopkeeper support page and try to submit a support request, it says my 6 month support has expired. Why is that?

if you go to your download page https://themeforest.net/downloads
you will see as like this

If you see your support period expired then for getting support you have to click on Extend now to extend your support.

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Thank you!
I don’t see it like this because I have extended it.


However, still, when I go on the Shopkeeper support page it says that my support is expired??

please post a comments in Item comments page so that theme Author @getbowtied get notified and can support you. Thanks

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Thanks, will do!

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Hello @TerjeMitt81,

This is Adrian from GetBowtied. I am not sure why the login would fail.

Try to:

  1. Logout from your Envato account then log back in.
  2. Make sure you’re using the account that purchased the item.
  3. If you’re still having trouble getting in touch with our support team you can alternatively get in touch with us via Facebook https://www.facebook.com/messages/t/GetBowtied

Thank you for using Shopkeeper! We’ll do our best to help.

Have a great 2019!


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