envato refund my last request disappear

Hello, my last request disappear before final allegations , Envato only confirmed “you raised a dispute”
I think my final allegations are important to better understant the problem. Do envato have received it? thanks…

from your details I can guess your refund was decline by Item Author. If you have any query open Help ticket and let Envato help team know. Thanks

Thanks for reply, in fact, author just declined, the problem happened after send last request , the system did no confirm request was received. thanks

Hi @rebecavascon,

you can get idea about that you are able to get refund or not from here.


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If you already raised a dispute over the declined refund request, then you should wait for the Envato’s reply.
Please note that not each refund request gets approved. Now, after raising the dispute, Envato will contact the author to clarify the situation. If they consider that the author declined the refund request on a valid/good purpose, most probably you will get a mail notification.

But even if your refund request gets approved, you will also get notified by mail.

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