The existing rating system is not objective. For example:
- One item has been sold 2000 times. He received 1000 ratings with a rating of 5 stars and 1 single rating with a rating of 1 star. It will be below the item, which was sold 3 times and received 3 ratings for 5 stars.
- Excellent item was sold 100 times, but because of incompetent customers or unscrupulous competitors, he received 3 ratings for 1 star. After which sales are killed.
Customers who are satisfied with the purchase, usually forget to leave a positive rating or just do not know how to do it. And the authors do not have the opportunity to contact them.
Dear Envato team, if you don’t plan to give authors access to clients email addresses, then maybe it makes sense to change the rating calculation method to a fairer one?
As an example:
True Bayesian estimate - https://en.wikipedia.org/wiki/Bayes'_theorem
Sorry for my English.