Love to see the quality report on the Classima theme as the thing has big problems and when I asked for a refund was offered half of what I paid and was instructed that I couldn’t post a negative review of the theme so it appears that Envato do not want the people to know facts, a bit like Zuckerberg really, the Envato fact checkers perhaps!
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Does this mean you have a right to deny people a refund if your product does not perform to the commercial standard to warrant the exchange of monies paid for it, but then again one would expect that the product would perform for no other reason that it has been quality checked by Envato, are these quality check reports available to the purchasing public who may like to do some due diligence prior to purchase or perhaps a more pertinent question is do these quality checks actually exist?
Depends. If the item is actually broken, you’re unable to manage it properly or if there’s any compatibility issue - depending on which reason why you’re actually requesting the refund.
What’s the problem with the theme?
The problem is that the theme doesn’t work and there’s a number of issues, but the drag and drop widget does not drag and drop, but what really gives them away is attitude, they never fixed any issue spent the best part of a month trying to access one site with the credentials of another and then come back wanting me to remind them of what the problems were again. They were incompetent and hopeless just like Envato failing to answer direct questions. Scammers and that’s all, would not buy anything off them or Envato ever again.
I actually have two issues, one concerns a shortchange refund the other is a transfer to another domain that the developer has approved of but a notice remains on my website rendering it unusable. It has been put that the developer has the technical remedies to prevent people abusing their licence but does this mean that Envato does not do such things and that the developers are the only people who have the ability to place such notices on one’s website or in other words does Envato claim is it the developer only that can place such notices?
That’s exactly how things work.
The copyright remains with the author not envato, and with thousands of independently developed items for sale it would be unrealistic for envato to be able to offer support for these individually.
Envato is the marketplace but anything technical related to themes is managed by/the responsibility of the author.
For example if an author is managing license activation for their item, envato provide an API for purchase info, but the execution of this process is 100% implemented and owned by the author and not envato.
You are connecting your website to the author’s platform, not envato, hence why any message relating to the item would be coming from the author not envato.
The developer of the theme has given me permission to change from the old domain name to the new and have indicated their support for the change. So if it is not Envato and it is not them then the only party that could be responsible is the “Classima” Radius Theme which was the theme/plugin I was using on the site before transitioning to the new theme. If Radius is responsible then such interference is unlawful as they have agreed to a “refund” at least a partial one and have no further right to commit any action in regard to the new site. I have asked the developer for comment because as far as I can see, if they are responsible it would be an honest mistake as they have been most cooperative and I have confidence in them.
Almost certainly - if the author has license verification properly configured then, regardless of what they told you, adding it to another domain without first properly disabling it from the first, would trigger the warning.
Maybe the author didn’t understand or maybe they needed to give more guidance but I would bet that this is what’s happened hence why the authors message is appearing.
@RadiusTheme is who you need to ask.
I have messaged Radius Theme and also Tangible WP and hopefully the issue will be sorted soon.
@Johnnywinston I have already responded to your ticket. Also accepted your refund request 9 days ago. Please note that your license key is now deactivated and will no longer work.
As per Envato’s licensing policy, a regular license can only be activated on one live domain.
We have multiple tickets communication with you. One of them has 95+ replies. I have explained to you sometimes, due to server-related issues—such as CURL settings or security restrictions blocking the admin-ajax.php file—license activation may not function correctly. In such cases, we manually activate the license key.
We successfully activated your license and imported the demo data for your primary domain. However, when attempting to use it on another staging domain, the license must be reactivated, which may have caused the issue.
Please understand that this is not related to the theme’s core functionality. License activation is a minor feature that utilizes the Envato API and it is also dependent on the server configuration.
Sir Classima is one of the popular Classified Theme. We have a dedicated team working on this theme and the Classified Listing plugin, ensuring regular updates and the addition of new features to maintain its high quality.
Thank you for your understanding.
Thanks
RadiusTheme Team
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@Johnnywinston Your refund I accepted 9 days ago. Now this Classima Theme license which one you using will not work in any domain. Because it is refunded and the license becomes invalid. Envao API checks license validity.