Envato Potential Bug - Elements Account locked because VPN?

Yesterday I logged in to VPN, and our Elements was locked after refreshing elements.envato.com. It is really huge problem for us.

We already wrote a ticket to Envato Support about it, and our ticket was assigned to a “specialized team.”
Can anyone speed up checking this problem, please? Maybe it is some kind of “new bug,” and more authors will have a problem with it soon.

Unfortunately only official support will be bale to look at this, and it’s unlikely to be something that can be expedited.

FYI we use both VPN and Elements across our business and have had no issues so it maybe something else.

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