Hi all! Envato HQ be operating with a skeleton crew from December 23 - January 4, during the holiday period:
- Item review, Customer Success and Author Support teams will be operating as normal during this period.
- All marketplaces and products (Elements, Twenty20, Placeit, Studio, Tuts+ etc) will still be open for business as normal, with teams ensuring the reliability and uptime of all our sites.
- All other business functions will have limited staff availability until we reopen fully on January 4.
If you need assistance during this period:
- If you have an Author Support issue, please open a support ticket here.
- If you have a Customer Support issue, please open a support ticket here.
Please note that any support issues that require escalation to other teams may have a delay, though most teams still have staff on call for resolving any urgent issues.
On behalf of Envato’s community team, I hope that you all stay safe and healthy over the New Year period. It’s been a rough year for so many people around the world - so whatever your end-of-year traditions might be, I hope you can take some time in the next week to see off 2020 in the style it deserves.
Here’s to a much better 2021!