Greetings!
I purchased a item 2 days ago (2019-05-18) . I download the item and browsed it for about 2 hours and found out that the code is broken and documentation isn’t available. It requires multiple 3rd party plugins (premium) to work. I sent the email on the same day (2019-05-18) to the the author and the email turns out to be broken (Not working) I sent the email to Envato via the “Refund Request Form” and got an automated response asking me to wait for the author’s response. The author’s response in the comments are from an year ago. You can have a look at people complaining about support regarding the broken source code but the author doesn’t reply. (https://codecanyon.net/item/icymobi-allinone-ecommerce-app-solution/17387559/comments ) Please help me with the refund so I can buy a different item.
Please help me out. I need the refund to buy a different item. I’ve been waiting since a week but none of the parties are responding.