Ive been trying to have any kind of support in a license issue between a video in youtube. I got help first from ENVATO and then… ghosted.
Im two days shy to have a copyright strike for a audio that I was allowed to use. Envato stopped answering my emails and my ticket was marked as solved without any explanation.
Can somebody tell me what should i do?
Did you contact the author? They should be able to sort it out.
Using copyrighted material on YouTube results in getting a copyright notice, which is nothing bad. If you want to monetize the video, you can clear the claim by providing a valid license.
A copyright strike is something else and means there was a copyright violation. I don’t know what happened in your case to trigger such a strike, but something must have happened.
If you haven’t already, you may want to read this guide:
https://help.market.envato.com/hc/en-us/articles/204484680-Buyers-Guide-to-YouTube-Content-ID-Copyright-Notices
I provided the license but the author denied the claim. ANd Envato took care at first saying that everything looked right but then, they didnt follow up the claim. I dont know how to message directly the user.
It’s very unlikely that the author denied the license. It’s most likely the ContentID third-party agency.
This can mean three things (in order of likelihood):
Your use of the music breaches the terms of the license. Either the license was used in more than one video, or the music was used as the primary content of the video.
The music was registered to ContentID by fraudsters instead of by the author. The author would need to fight this usurpation and reclaim ownership in order to lift your claim.
The music was stolen and the author is not the actual author. They had no right to sell you a license and thus you have no rights to use the music.
You can contact the author via the message box on the author’s profile page.
No idea, im still waiting for Envato to resolve. They told me that they were going to contact the user but havent heard from them since last week. The sad thing is that is a song that I already used in another video (is a vlog background music) and i used another license, the whole thing, and only this time, is giving me issues. Im 2 days away from having the copyright strike. But I feel like envato just told me what i wanted to hear and left me drying outside.
Hey @3dgust!
Sorry to hear this. We’re here to help. As @PurpleFog mentioned, clearing a claim when having a valid license should be a fast and simple process. If you’re having troubles with that, the first thing that comes to my mind is to contact the author, which as far as I see, you already did.
You can also share the track you are using here or @ the author to bring his attention on the forums too.
BTW: Did you reached out to the CID Admin (Identifyy, AdRev, Elite Alliance, etc.) and sent them the license explaining your case. If it’s all in place, they are also normally able to solve it in less than 48hs.
Hope you get to solve this as promptly as possible!
Hey, thanks for that.
I just emailed the CID Admin, i hope they can help.
THanks for the recommendation, ill keep you guys posted.
After a week of silence, i got this copy paste response from the useless customer service of envato, sending me to do the job they are supposed to do:
We are profoundly sorry for the delay in getting back to you, and sincerely appreciate your patience. I understand how frustrating this situation has been. Our team reached out to the author regarding the claim, but unfortunately, after a week of waiting, we did not receive a response confirming its removal, despite providing the updated license.
I realize this isn’t the resolution you were hoping for, and I’m truly sorry for the impact this has had on your content. While we do our best to mediate between customers and authors, we don’t have direct control over how third parties handle copyright claims.
At this stage, I recommend reaching out to Elite Alliance Music directly to submit your most updated license. In many cases, contacting the claimant directly can help resolve the issue more quickly.
If there’s anything else I can do to assist you, please let me know. I value your feedback, and I truly regret the inconvenience this has caused.
Just a reminder, any song that you download from envato, the license they offer is trash. In the end, you might be getting a copyright strike and they don’t have control over their content. Is just an illusion of service that they offer.
I’m truly sorry to hear that. I’d suggest @ the name of the author here in the forums in order to bring his/her attention through another channel.
Did you write Elite Alliance providing them the license? Are you positively sure you got a specific license for the video that is being disputed?
If so, and if you got all the documents and permissions in place, and they are not helping, I can’t think of another way around… I completely understand your frustration.
Not ideal but might do the trick: Pick another track and make sure they are not registred with Elite Alliance (they seem to be the more problematic, as far as I read in the forums). You can even use the “Sound Like” feature to see if you find an alternative track that fits well and keeps the vibe.
Once again. I’m sorry. This should not happen.
P.S.: Fairly recently a customer got in touch with me cause he was having troubles clearing a claim. He sent me all the license information, I remitted it to Identifyy and the claim was lifted in less than 4 hours.
The user is @TwoCatsGang.
Yes, I wrote Elite Alliance on tuesday. They didn’t reply.
Before writing them, I wrote envato, and they confirmed that I had the correct license (at first, I thought i was the one doing something wrong).
In the future, ill avoid using sounds from those two “individuals” (avoiding to use any other adjective to refer to them). But im super frustrated because Envato took more than a week to only reply. “cant do a thing, you are on your own”. So, it is safe to assume that all the publicity and all the promise that “all licenses under one fee” is a complete lie. They dont know who are they working with and they just allow any random person to upload stuff and call it a day.
I already pay for the yearly subscription, im their hostage until december this year, if you can recommend another place where i can safely use sounds with a proper customer service and the proper licenses in place, i would really appreciate it.
Thanks again for the help guys. (forum guys, not envato cookie cutters answers from customer service 10 days later).
Hello @3dgust, my name is Alex, apparently you used my music in your project. Sorry for the long answer, I am very sorry about your situation. But I must tell you that I have never dealt with elite alliance in my life, and this means that some scammer is using part of my portfolio that I did not publish in content ID. I have already received several similar messages and I am shocked, because now I need to somehow resolve this issue with this bad person who monetizes my music and ruins my reputation and envato with these actions. I am trying to write to the administrators of elite alliance to resolve this issue. Graphics for social media is your channel on YouTube? I am trying to understand if you wrote to me by mail.
That sounds really frustrating. If Envato isn’t responding, try reaching out to YouTube directly through their copyright dispute system. Provide proof of your license and any communication you had with Envato. You can also try contacting Envato on their social media (Twitter/X, LinkedIn) for a faster response. Hope it gets resolved soon!
Hi @3dgust! I sent 3 messages to elite alliance with copyright claims but they did not respond to any of my messages. But there is more encouraging news and it is that I decided to send all my tracks to identify explaining my problem to them. After sending them my entire portfolio I will receive a response from identifyy:
" Good news! We were able to resolve the conflicts with Elite Alliance. Your account is monetizing properly, and the copyrights are back in your control. You should see this reflected when your April royalty reports are published.
There are still a few lingering assets at Elite Alliance, but they seem aware of the situation, and they are cooperating by transferring the rights to your Identifyy account. "
Since you haven’t responded to me and I don’t know which of your videos exactly received the claim, as well as which track exactly you licensed, I can’t say that the claim has been removed from your video. Perhaps you can solve the problem if it still exists by adding your video to the whitelist of Identifyy:
If you can’t, contact me and I’ll try to solve it.
This is a clear example of the fact that sooner or later all authors will register their assets in the Content ID. Even if they don’t want to, the situation will make them do it anyway.
You’re right, not doing this would be a big stupidity. There will always be someone who will take something that is unattended, even if it is someone else’s…
P. S. I didn’t do it for one reason only. I didn’t want to make my clients’ lives difficult. I thought that if my music wasn’t in the content ID they wouldn’t get copyright notices. But unfortunately, things didn’t go according to plan.
Maybe it used to be that way years ago. Nowadays the easiest thing you can do for your customers is to have as much copyright control over your material as possible, so you can resolve any issues quickly.
As mentioned above, I’ve had similar problems a few times and managed to sort them out within hours thanks to having everything properly registered.
Hope it all gets resolved smoothly for both sides! 
Hi @WormwoodMusic !
How to solve a problem in a few hours, having a customer claim and an Identify account? For example, a customer who bought a license for 10 million broadcasts asks to add his channel to the whitelist. He used one of my tracks for the introduction to hundreds of his podcasts.
As far as I understand, he has the right to use one license for each new show-podcast with one topic. Is there some form on the Identify website where I can add a channel to the whitelist or do I need to write to support? I would be very grateful for a hint. I have never encountered this before, I am taking my first steps
Hi there! If your customer has purchased a license that covers 10 million broadcasts, and it’s being used consistently as the intro for a podcast series, that usually counts as one ongoing use—especially if the topic and format remain the same across episodes. So you’re right: one license can cover all episodes under the same show/series umbrella.
To whitelist the customer’s channel on Identifyy (assuming that’s the platform you’re using), there isn’t currently a self-serve form for creators to add channels directly. Instead, the best way is to contact Identifyy support. Just send them an email at support@identifyy.com, and include the following details to speed things up:
They’re usually quite responsive, especially if you frame it clearly and provide the license info upfront.
Hope this helps, and congrats on your first few steps, you’re doing great!
Hi @eliajon43! Thanks for your help and wishes! I recently wrote to support to clarify this point and this is what I got.
Envato support:
"Here are some examples of what we would consider broadcast use: TV and radio advertisements, TV series, and “made for TV/cable” films.
An intro to a YouTube video or series won’t fall under such use. If your customer has only used it for their intro, then a Standard license will suffice; they will only need one license per year or per 52 episodes. I hope this helps clarify, Alex.
Please let me know if anything remains unclear."
My message:
"Thank you for the clarification. Just to be sure — my client has used the track in over 500 YouTube livestreams over the course of 3 years. You mentioned that either one license per year or one per 52 episodes would suffice.
In this case, should he purchase 3 licenses (1 per year), or does he need to get 10 licenses (1 per 52 videos)? I just want to make sure we’re fully compliant."
Envato support:
“Thanks for reaching back out, in these specific cases, it would be 1 per 52 videos. It goes in order: 1 per year or per 52 videos. I hope this helps clarify. Please let me know if you have any more questions.”
Based on this, the 10 million license is not suitable for this situation, the client only needs a standard license, but he must pay for every 52nd video.
Well it can get a bit tricky. It depends on what is considered to be the “end product”.
If the video is the end product (it usually is), then the “series policy” may be used and the 52 limit is applied indeed.
However, as @eliajon43 pointed out, if the intro is its own thing that is rendered once and then used as is in front of videos, then the intro can be considered to be the end product. In this case, as long as the intro is strictly the same, one license would be needed, for any number of videos.
This is a bit controversial, and often misunderstood by buyers (and authors as well). Any slight modification, such as text overlays, voice-overs,… would void the license. Envato should have clarified what an end product is. In my opinion it should be the published video, not a prerendered component of it.