I received a confirmation of the refund. After clarifying the refund to the original source of payment (October 3), Envato support stopped responding. I wrote the message on October 11, and the last one on October 18. Still no answer and no money.
Created a new ticket to clarify on refunds (I have two up-to-date returns). I did not receive a response, only a system message with an offer to rate.
It used to take 2 days for a refund after confirmation.
Is it normal that I have not received an answer for more than 2 weeks?