Today I have reported through the ticket an annual subscription payment to Envato Elements through an old inactive account of mine (i.e. the one I am writing from) but I did not authorize it. I believe someone is aware of my Envato and Paypal credentials. I would like to know how the refund works, and what I can expect from the staff.
5pm update: paypal, to my great surprise, totally refused the refund request without checking access attempts in any way. I am quite worried about it and I would simply like to get the money back without having to report the parties involved to the police. Thank you.