Envato Elements Refund help?

Today, July 14, my subscription license has been renewed in Elements envato, it has been charged $ 33 from my Paypal account. But this was a mistake, I forgot to cancel the renewal. I need that money urgently. I already canceled the membership but I can not find where to request a refund. I sent an email to request help. Does anyone know how long it takes to answer me? THANK YOU.

Hi,

Here you will find helpful article about cancelling your subscription.

Money back is envato account/official issue.You will received an official answer from support team Open a Envato Elements Help Ticket they will help you out from your issue.

Thanks!

Envato support team will reply all open ticket one by one. So, for large number of queue, week end etc can cause some delay. Please keep patience support team will reply your ticket as quickly they can.

Thanks