Thank you for reaching out. There are two products. I bought the $18 Oshine web template package based on the demo provided, only to find out that the web template is html-only and the demo it uses actually requires the $59 Oshine Wordpress template.
They aren’t assigning me ticket numbers. It has just been week after week after week of emails where the person on the other end clearly doesn’t understand what I am telling them; even the most basic of questions, asked 3 or 4 times in separate emails, are left unanswered. I can forward some of the frustrating email exchanges if it would help explain what is going on.
Basically I am out about $80 and am just PLEADING with the vendor to answer basic questions like “which page do I edit to make this work like your template?” and I cannot get an answer out of them. They keep saying things like “oh, I see it’s working fine now.”
If this had been a credit card transaction, I would be disputing it right now. As it is, it is PayPal, and I’m afraid my $80 is lost and I have nothing to show for it.