Envato Elements Annual refund request

I paid by credit card.
It’s been 62 hours since I asked for a refund.
I didn’t get any answer.

When are you going to give me?

Hello,

Here you will find about your subscription cancellation

Still have any question Open a Help Ticket they would like to assist you with an official answer.

Thanks

I want to cancel my credit card payment.

Keep in touch with Envato Element Customer Support cause at here Envato Forum we can’t do anything about this issue only Envato Element Support Team Will solved your issue.
No worry about that at all. They will solved your issue. It’s their duty.

Thanks!

It’s been 72 hours since I asked you to cancel the payment.
I sent seven e-mails, but I never got a reply.

I spent too much time.

I was so disappointed with envato

keep patience hope they will reply to you soon. They have ticket queue they will reply one by one.

I haven’t received any response yet.

You guys are too insincere with your subscribers.

Your company has offended me.

Keep patience hope they will reply to you soon

I sent you an e-mail to cancel payment on March 30.
I haven’t heard from you so far.

It is abnormal for me to ask for patience.

They have a ticket queue they will reply people one by one .
@KingDog can you give a reply here

I sent you an e-mail to cancel payment on March 30.
Cancellation of payment on April 4th.

The payment has been cancelled.

But it took too much time

Thank you.

Did anyone of support member replied yet ?
My opinion keep patience they must solved your issue. At Envato market regular opening lot’s of ticket they will reply one by one. They didn’t give any fixed time about ticket replying but must be replying.