Envato Elements Annual Refund. Need help!

Hello! I have a problem: I accidentally (not clearly how it happened) bought a one-year subscription, instead of becoming an author. I thought I was buying the right to share my music. But in the end I bought a subscription - the ability to download unlimited and so on. But even in this case, I clicked MONTHLY subscription, not annual. How can I get a refund? The amount is very large - 192 dollars. Help me please! My ticket number is 1408781.

Hi,

My opinion is getting touch with Envato Element Customer Support
They would like to assist you with an official answer.

Thanks!

I need help. I also fell under the deceptive advertising of envato.
I thought i was buying subscription to envato which hosts envato markets.

I have not downloaded or seen any items, after i came to know i have paid
for something which i don’t want, i have cancelled my subscription.

I have written to envato help/customer center.

I want a refund, please help.

Wait a bit and they will probably respond if so you’ll have to contact HR’s