I’ve recently been on a short trip (week long vacation) and set the support vacation feature for the duration of the trip. Still I received a lot of support emails and none of the people emailing noticed that I was not available.
I’ve tried to set my out of office but the support emails are all send from the Envato platform so the out of office is not sent (or I might be stuffing something up here).
- Show bright colored away bar above message entry box on support and comments page.
- Show an alert popover indicating away status before submitting a message.
- When sending a support mail from Envato send an automated response indicating the author is on vacation.
Anyone got any other ideas or tips on how to handle this?