Hello, I would like to share my dissatisfaction with Envato from the last year.
First, I want to let you know that the issues described here are not for the account I am writing this topic from. Mentioned account can’t even log in to this forum. It is connected to Google and when I click “Login” from above, it redirects me to “Continue as …” and then I have the “Login” button again.
I have two accounts - this one that I no longer use and one company account that I use to which it refers this article. The company account is not an author and was created only to purchase from Elements, Codecanyon and Themeforest.
Of course, I have tried many times to contact technical support. Two weeks later, my subscription is running out, and I still can’t use it the way I want to. All we get are automatic answers that have nothing to do with my problem after 4-5 days of waiting.
After I login into (by Google) Elements I have “Log in” button again. I can access my account settings however. Of course tried different browsers, computers, devices, etc…
All I want to achieve is to recover my password, which no longer works (it is correct, because is it stored in the browser and I am sure that is the password) and access my account without logging in with a Google account. It’s just that it’s all a mess and the platform that sells the most code in the world hasn’t done the integration (Log in with Google) properly at all. On top of that, there is no one to help you when you need help.
Of course, I tried more than 10 times to receive an email for a forgotten password, which I never arrived, to remove the Google account from the account, and then log in with the password stored in the browser.
After my first request for help (sent from the email I use to log in to Envato and waiting an incredible amount of time to respond), I received a long response that required me to verify that I own the account. The email required me a bunch of information that would take me a long time to find (what I last bought, the payment transaction number, the last 4 digits of my card, etc.)
After I told Envato Support, that this is no sense, because I am writing from the email used for the account and the information they required is just wast of time and 3-4 days after they answered me, that they sent an email for recovering the password. And guess what - the email never arrived. And my company email is hosted in GSuite, we don’t have any problems at all with it and receiving email.
Since then, I am receiving just automatic responses, not related to my case. And every response comes after 4-5 days.
Its just a shame to sell code, to have that big marketplace and to be unable to provide a basic support for a basic account function that works even in the worst sites.
So, my subscription is almost over, I am unable to use it, nobody is able to support me and I am leaving Envato, disappointed.
Let me repeat - it’s just a shame…