Envato API Error


#1

Hello,

What would be the cause / reason for the Envato API to provide the following error. This error remains over days / weeks and doesn’t seem to “go away” for the items it affects.

The purchase you have requested is not downloadable at this time.


#2

There’s a “cool down” on downloads if you download an item 20 times. It takes 24 hours to get reseted.

I think there’s another general limit too.


#3

What would be the cause / reason for the Envato API to provide the following error. This error remains over days / weeks and doesn’t seem to “go away” for the items it affects.

The purchase you have requested is not downloadable at this time.

Unfortunately, there are a few reasons (varying from the item being disabled to an application issue with the upload) that can cause this can happen so it’s best to get in touch with support. If you can provide the details of the item you are attempting to download and any notes you have, we can do some digging and identify where the problem is.

There’s a “cool down” on downloads if you download an item 20 times. It takes 24 hours to get reseted.

This is true however there is a more specific response and error code for this which clearly mentions being rate limited to avoid any ambiguity in the responses.