I have bought e Market theme from Theme Forest. After the website was build when it came down to payment system, it turned out that checkout page has issues. When looked into it in details it appears that there are numerous errors, bad coding (e.g. for OC2 instead of 3 it was meant for). At the end it was decided that new checkout page had to be used altogether. Still no joy. Have to rebuild website now.
It is very appalling quality work, wasted time money efforts. Please take this theme off the sale and I would ask for a refund please.
I think the best way to deal with this kind of situation is as follows:
- Reach the author of the theme and report the problems.
- If they provide replies in a decent timeframe and you are happy with the fixes (there can also be problems caused by your hosting), then everything should be ok.
- If you don’t receive any reply from the author, then you can ask for a refund.
Thanks. I have - 2 days and not a hint of acknowledgement from developer.
You can ask for a refund. I’m sure they will reach you back after requesting the refund