I do not receive emails from CodeCanyon like item comment, messages from my profile and etc… What to do?
please check your email settings going through:
Settiings => Email Settings
I do not change any settings about my email notifications (i rechecked it an all is ok), before 2 days i was no have issues with this…
Edit: my mail works, becouse i receive other mails.
lets see for next (keep observation for next few days). if not solved contact author support.
@mgscoder this is not good, becouse i do not receive emails from exists/future customers for support and etc…
as an author I can understand. lets see another author is facing the same issues or only you and that’s why telling keep observation. Hope will fix.
Are you still facing this issue? Please re-check Settings > Email Settings and if everything is correct including your mailbox, it’s better to contact support early so that the problem can be analyzed and solved. Thanks!
@CodeFlist i do this several times. Nothing changed and not received emails… Which is address where i can contact the support
Contact Author Support and let them know. Support Team will be happy to check.
@CryptoExchanger You can contact support from the above link as mentioned by the community moderator.
What is average time to receive a reply from support?
it depends on the volume of open tickets and weekend. they will reply as quockly they can. most cases within 2 business days (except weekend, holiday).