I recently purchases an Ellethemes theme and I can’t even get their support now even though it’s supposed to be 6 months. What is going on? Can I get a refund?
It’s possible their support website is temporarily down due to a server issue. You can try emailing the author from the contact form on their profile page here: ellethemes's profile on ThemeForest
If the author isn’t responding to your support queries then you can open a refund request at http://themeforest.net/refund_requests/new
Thank you, I will try to reach out to them as you suggested.