Elements Free Trials

Hi! Today we received an email saying that you were launching free trials on Elements, but the email lacked a lot of info, and we don’t see any topic here covering this.

Our questions are:

  • Are we still getting paid for people that download our products in the free trial period even if they not “renew” their membership and quit after the free trial?

  • Do people need to give their CC info to access to the free trial?

Thanks!

@BenLeong @KingDog

Yes everyone still gets paid and I assume you’ll need to have an account up and running to access the free trial :grin:

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Based on the several threads here with people being billed because they didn’t cancel during the free trial, it’s safe to assume that yes people need to enter CC info

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Today? As I know that is “active” for more than a year…

Thanks a lot! We weren’t really sure if we were still getting paid for people that download our products in the free trial period even if they not “renew” their membership because of a sentence in the email:

screenshot-mail.google.com-2022.05.24-18_44_24

Also, the share is the same as if the person had a membership?

We thought so too, but just today we received this email:

And we weren’t sure if before was a “trial” free trial and now that period was over. Just in case something changed, we decided to ask here :wink:

Hi all! Yes, we’re definitely still paying for items licensed within free trials.

@CocoBasic is correct in that this isn’t completely new - we’ve been running small-scale tests throughout the last year, trying to find the model that ultimately delivers the most paying subscribers.

Until now, free trials have only been shown to a portion of site visitors so we could measure the conversion benefits of each model. The change that @Odin_Design is referring to is that they’re now publicly launched, and visible to all non-subscribing visitors to Elements.

So, no major changes for any authors: we’ve just settled on the best version from the last year of tests (7 day duration, requires valid payment details up front, etc), and it’s now displayed more widely. We’ll continue paying for free trial item licenses, and the program now has a solid track record of growing our number of active paying subscribers every month.

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