elements.envato.com does not send prior notification for renewal of subscription

Hi

elements.envato.com does not send prior email notification to customers for renewal of their subscription. the renewal is done without prior notification & permission from customer. this is unethical business practice.

i raised a request for refund on same day but no resolution from help and support center.

the ticket number is 1821261. i request support team to process this ticket asap.

Hi,

for weekend and volume of open ticket the reply can be some delay. Please keep patience elements support team will reply your ticket as quickly they can.

Thanks for your patience

Still no reply