Edumall wordpress theme not providing support, I think its fake, Please see the matter seriously

Edumall WordPress theme not providing support, I think it is fake, Please see the matter seriously https://themeforest.net/item/edumall-lms-education-wordpress-theme/29240444
I m waiting for the support for the last 72 hours… no reply to comments, no reply on my review, no reply on their support website. My ticket No. is #2628924 at https://thememove.ticksy.com/ If it is not the right place to complain and report the authors then tell me the right place where I can complain about an author.

I will just say - it is still weekend - I think you just need to wait a little bit more (day/two).

I see that they have answered all questions in the comments section which are posted 3 days ago.

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@ThemeMove are not only a power elite author but one of the most respected on envato.

As @CocoBasic correctly Said - it’s still Sunday for most people. I’m sure they will rely ASAP during the working week

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Hi,

Thanks for choosing EduMall to create your site @EasyNotes4UAcademy - We’re currently experiencing a high volume of inquiries and our response time could be up to 2 working days. We also don’t work at the weekend, that’s why your ticket got a late reply. We apologize for the delay and thank you for your patience, we’ll try our best to improve our service.

I understand that you are in hurry, so, we are trying to help you as soon as possible, please check your ticket now.

Thank you so much @CocoBasic & @charlie4282 :smiling_face_with_three_hearts:

Have a nice week ahead!