Download speed is incredibly slow

My internet speed is 180mbps and my Envato Element DL speed is like >6kbps.
What is up? The subscription is pretty worthless if I can’t download anything.

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Hi

Please contact Elements Support. Elements Support Team will be happy to check.

Thanks!

Thanks. I couldn’t find that contact!

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by any chance, did you solve this problem? because I had same problem and contacted Elements support but they told me it would take about 10 days. Please let me know if you solved this problem or heard from Elements support. thanks.