download limit

i buy a new joomla template after i download it one time the download crash in the middle , i back to download the file again and i find this message "Whoops! Looks like you’ve already downloaded this item 20 times in the last 24 hours. That’s the daily limit! Come back in 24 hours to download it "
and im sure i download the file just one time .
please help me with this issue

I would suggest to contact the support but probably till you get a respond, already you would download the theme.
( seems you have posted this 6 hours ago, you just need to wait another 18 hours maybe less )

Did you use a download manager software e.g. IDM? If so then that can be the reason why the server thinks you’ve made multiple download requests. See this help article.

If you aren’t using an download manager, and you’re getting this message please get in touch with support by opening a ticket over at Envato Help & Support Center. They’ll help you out. Cheers!