Dont see my themes in Downloads section

Envato Customers Purchases and Subscriptions
#1

Hello. Downloaded 2 themes. Yesterday was account locked, dont know why. Now unlocked. But in Downloads section 0 downloads. I bougth 2 themes! Please help me.

#2

hey what was your item name ?

#3

Hey,i was buyed two items both „Vincent” restourant. One cost 15$ other 59$.

2020 m. spal. 22 d., kt 09:48, unlockdesign via Envato Forums <envato@discoursemail.com> rašė:

#4

Contact with your purchase item author @pixel-mafia

hope they will helped!

#5

All payments

(Attachment invoices.zip is missing)

#6

I contacted with pixel-mafia.And they answered:Hello. We, as authors, do not deal with such issues. Please refer to Envato. All financial issues are their side.

2020 m. spal. 22 d., kt 10:10, unlockdesign via Envato Forums <envato@discoursemail.com> rašė:

#7

Get in touch with envato market help center they would like to assist you.