When I bought a template, I was using the wrong email, so I changed it after I got the confirmation. But there’s nothing in my new email, as well as in my account. My order number is 79350757.
If it is your first purchase then envato has sent you an email to confirm your purchase. you have to confirm by clicking the link/button in that email. then you will see your item under your Downloads page.
Otherwise please open Help ticket and let them know. Envato Customer support team will be happy to assist you.