Hello I want to ask a question.
Is theme support renewal count in theme total sales??
I mean if i have 100 sales of one theme then one customer renew theme support then my sales will be increase to 101 or it will be 100??
Thanks in advance.
Hello I want to ask a question.
Is theme support renewal count in theme total sales??
I mean if i have 100 sales of one theme then one customer renew theme support then my sales will be increase to 101 or it will be 100??
Thanks in advance.
Surprise!
You’re totally right: Envato counts all support renewals as sales.
That’s how Envato tricks everyone. Otherwise, all of us would see that the actual sales on Envato have been falling.
BTW, about a year ago we reported this issue as a bug, but Envato told us it’s not a bug: that’s a feature
I am sure its not good feature. We need to contact at support . But thanks for confirmation.
Where are you getting this information from?
I think this is not true, as far as I know, those do not count under sales.
I’ll check it in the next support renewal but as I recall this is not the case.
Actually they do.
And yes, just look at the numbers after the next support renewal happens.
To what I knew, It increases as a new sale if some buyers purchase a support renewal.
However it won’t be counted on your total earning statistics.
Along with the US tax withdrawal, this leads to a gap between your earning & balance in the author earning dashboard.