Do we get a refund for items that are no longer available?

Please do we get a refund for items that are no longer available?. I have bought quite a few products for use only to find out that the items are no longer available.

Kindly advice Please

Hi @forspring,

Envato has it’s own refund policy:
Envato Market Refund Rules.

If you purchased any item most recently and the item removed then you can get in touch with envato support or can ask for refund here.


If you haven’t downloaded the item at some specific time ( 90 days ), you may, otherwise, you cannot get refund.


If you have not downloaded a purchased item within 3 months from the date of purchase, you may be eligible for a refund. Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below:

  • You don’t want it after you’ve downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).
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