Thanks for linking that information. While it provides an insight into soft-rejections where reviewers need to go back and forth as a means to “guide” the user to improve the quality of their submitted work, it still doesn’t answer the question of whether or not simple technical issues related to the upload process (and not the quality of the product) fall into the same category.
To me, an ideal situation would be: “If we have to spend a lot of time guiding a user from a soft rejection to approval, or have to do this often, then this will affect a user’s ratio. If items are soft rejected on the basis of minor technical issues related to the upload or submission process, and are able to be resolved quickly, this will not count towards a user’s ratio.”
That way: artists are not being punished for small issues that have virtually no bearing on the “quality” Envato seeks to maintain, and are easily resolved in a way that doesn’t burden the reviewers enough to consider the process a hassle. Especially when small errors like this are usually one-off occurrences where artist wouldn’t (and shouldn’t) make the same mistake twice.