Do i need to Refund this?

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1

Hello guys?

Sometimes i have something like Refund Request.

It was a mistaken purchase
I was just charged $15.00 for something…not sure what this is, but I would like to confirm that any account I have open with you to be closed ASAP. Thank you.

It may be something to do with support or training, but whichever it is please cancel it - thank you

So how do i resolve this? Do i need to refund him?

2

No you do not need to refund him at all.

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Send him to support. Sounds like somebody is using his account and/or created an account using his name/payment details without his knowledge (possible, but probably unlikely)… or he’s trying to pull a fast one. Either way, support should be able to help.

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