FROM PAYPAL:
We completed our investigation for the following claim:
Transaction Details
Case number: PP-003-815-436-547
Seller’s name: PARVEEN AGARWAL
Seller’s email: purnia.prashant@gmail.com
Seller’s transaction ID: 0JU38378DP293841Y
Transaction date: January 29, 2015
Transaction amount: -$513.97 USD
Your transaction ID: 5UG025840T488314V
PayPal Purchase Protection does not cover virtual or intangible items, which means that this payment is not eligible for the dispute resolution process.
PayPal Purchase Protection only applies to tangible, physical goods that can be shipped. Payments for intangible items, services, licenses, or other digital content are not eligible for dispute resolution.
Please note that we do keep track of buyer complaints, and have noted your dissatisfaction in this seller’s account records. Sellers who consistently receive buyer complaints are investigated.
You can find additional information and tips about buying and selling safely on our Business Resource Center at https://www.paypal-businesscenter.com/manage-your-business.
Thank you for your cooperation with our investigation.
Sincerely,
Protection Services