demo import issue superfood theme

this my purchase code. i Bought the superfood theme but i unable to import demo… i follow there documentation step by step but not get any solution from document… then i generated ticket yesterday to theme support but support team still not responding. Please help me otherwise i’'ll lost my project and money too.

***the issue i faced ***

Superfood Theme Link

You will have to wait for the author response. Nobody else will be able to help with theme-specific issues.

Kindly write to the author as we visited Author’s page and its full of complaints regarding the same issue… In case author doesn’t respond, kindly give me the refund as it’s wastage of time to wait so long.

Try to write directly to the comments section. Don’t forget to mention your ticked ID