demo import Benedicta

hello, I can not download the Benedicta demo on my wordpress,
As soon as I click on import demo it puts me “Please wait” but the download is not done, it remains at 0%.
I am doing my website with Benedicta.
I do not understand what’s going on.
It’s pretty urgent because I have to render
the site to the customer.
Thank you for your help

Hello,

Here you will find your item support. How you get support from Envato Element item.

Thanks!

thank you for your answer, but I must have what exactly to have this help for downloading the demo of my Benedicta purchase.
I find nowhere an explanation the impossibility to download my demo
thank you in advance

Is it helpful for you ?

If you have to problem downloading file from envato element then open a Element Help Ticket they would like to assist you with an official answer.

yes I installed wordpress … thanks