I need help, but nobody answers me and I need a solution, thanks.
Where are you asking your question?
There a lot of items with that name so it’s hard to give exact links to support without a bit more info
Hope I am on the right theme you purchased. Then this is your Item Support:
You are new customer in Envato so you have bought the theme in this month (April). So, you have 6 month support from the theme Author. Please contact theme Author support through their support systems. Theme Author will assist you.