Defective product and I can't get support, I created a return request from the author, no response.

I bought the software on 04 August 2023 (21 days ago) and I installed it, but there were problems and problems in the software, I sent an e-mail to the seller about them, I sent a ticket, but I could not get a response in any way. When I comment on the product page, my comment appears as pending review. The author answers everyone but ignores me. I created a return request and today, August 10, 2023 (14 days ago) still no response. 2 days ago I have raised a dispute, when can I get a response from envato?

this is script : MagicAI - OpenAI Content, Text, Image, Chat, Code Generator as SaaS by LiquidThemes

It will take time because envato team will investigate the dispute and will take steps as necessary. But they will as quickly they can. Please keep patience.

In Envato elements we found problems for all the themes also, to fix that problems we had to install some other plugins or we had to spend extra hours.

Please verify the theme before uploading it to the Envato elements @Envato team


The items from Elements are not supported by the authors.
You could only request support for the items you have purchased directly from Envato marketplace ( ThemeForest / CodeCanyon )

hello, I bought a regular license from codecanyon, not from elements.