I am always keen to offer a refund when a customer asks for it, especially when they say they did not check the compatibility with their environment. What I really cannot stand is the kind of approach shown in this comment.
First of all, someone who has been with Envato for 8 years and has collected more than 10 items should know that there is a refund request form.
But what pisses me off is how people can boldly claim a product is buggy only because they did not bother checking whether the plugin is compatible or not with the tools they are using. Let alone the lack of respect in requesting a refund without even asking for assistance (which is also something required to be eligible for a refund).
The funny thing is that this happened minutes after I was discussing with @WebWizardsDev the opportunity of starting a Money-Back Guaranteed policy on my product!
I usually cut to the chase, send them to the refund request form and accept the refund: it is easier and doesn’t force me to deal with the ones who seem unreasonable and unbearable customers. But in this case, the reputation of my item needed to be protected.
How do you guys deal with this kind of comment?