Davinci Resolve opener videos aren't working

Most of the opener intro I bring into Resolve 18 isn’t showing the videos or images. Something isn’t working correct when I bring in templates to resolve

Is a purchase from Elements?

Yes. Do you need see what is happening? It just mostly black. Not sure why.

Check the documentation but most likely you bought the template only. The images/videos or audio may not be included to the file.

I bought a 1yr plan for all the items in elements.

Is there anyone I can call about the issue 4408654294

You probably bought the “slide” not the images/videos inside. Read the documentation. It should be some help there.

No, you need to wait an email respond.