Customized code support

Hello everyone,

One of my customers wants to modify some code level changes and also he modified our application totally. I need to give support for it or is there any policies there? I mean if the code is customized then the support will not be valid like. Because still he asking code level changes questions to me. In this case how can i help him. It is eating my time lot. I need to revise his code then only i can understand what he done. then only i can help him. Without any charges how we can provide these types of support? Please help me on it.

Thanks in advance.

No you are not required to support their customisation.

Thanks a lot :blush: for your help @charlie4282