Needless to say, after 9 years and thousands of items purchased through Envato’s many sites, I’m a big fan. But the one thing I have never been a fan of is the utter disdain some theme developers have for supporting the people who purchase their themes. Theme design is rapidly becoming a commodity sport. However, support is the one reason I keep coming back to certain designers over and over again.
One of the biggest failures is the use of the word “customization” to preclude help on an issue. Some theme designers think that any change to their theme, beyond how it is offered, is a customization. By this logic, changing out their logo for mine is a customization - so would simply changing text or punctuation. This is ridiculous.
One of the more consistent issues I have to ask every theme developer to do is to remove dates from their posts, pages and widgets. One would think that in today’s evergreen content marketing environment, that this would be understood - not even close! Yet most every time I ask them to do this, they cry “customization”. Deleting something from your theme is a customization now? Hardly. Adding an element is a customization. Deleting one is simply support.
Working with existing core elements like dates is a configuration issue. Requesting a new and different functionality is a customization. This shouldn’t be hard for adults to understand.