Recently one of my item became trending and i saw great sales on it - http://codecanyon.net/item/rss-auto-pilot-one-click-site-builder/12377505 . One of my buyer is holding me on rating . He asked for 20$ through paypal then he will remove bad ratings on my item , that is so disturbing since i have already asked for help from support team and no reply from 2-3 days . If i even send him 20$ through paypal which is wrong as per codecanyon terms then what is the proof that he will remove that bad rating . He is enjoying my product and updates and i cannot even apply for refund since only buyer can apply for refund . Is there a way that i refund my customer and his license will be no more valid and rating will be deleted . I have all emails from my customer which proofs that nothing is wrong with my item but he is just holding me for money , If anyone came across same situation please let me know what can i do . Your help is appreciated .