Customers don't see theme updates

Envato Authors Theme Authors
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1

Hi,

Our users are complaining that hey don’t see any notification of updates for our theme.

What do you guys use to nitiufy your customers of updates except the Envato e-mail notification?

Thanks!

2

When submitting update, remember to check the below checkbox

Notify Buyers
Send a notification to buyers when this update is approved

Your buyers will get notification that the theme they purchased has an update.

1 Like
3

That’s correct! That’s the only way to notify buyers. Cheers! :slight_smile:

4

We always check that but how will the customers get the notification? Will they just recieve an email or will they have a notification on their dashboard in WP?

5

They’ll get a mail notification if you check that in the edit item page! :slight_smile:

6

Thanks Enabled,

Is there any way to have a notification on the dashboard itself? Just like when WordPress has a new update?

7

Honestly, that is above what I know ( I’m just front end ), but I can tell you that I know authors do that! So I guess it’s okay! :stuck_out_tongue:

8

If you are talking about WordPress then take a look to this plugin at this topic Envato Market WordPress Plugin (beta)
This is official plugin released by Envato staff that does the trick.

9

This notifier works well, you update the xml on your server that then displays a notification in the WP admin.

https://github.com/unisphere/unisphere_notifier/blob/master/update-notifier.php

10

^^ Sorry i ended up trying to remove half the git code but ended up blurring it instead :smile: