Customer Need Refund.

Customer Request for refund, he is already downloaded the file. What i do. Need Suggestion form expert.

request refund request


According to envato refund rules customer not eligable to get a refund. as customer mentioned their situation and requested you to give refund now refund depends on you.

Here is all the information about refunds:
Envato Market Refund Rules


If i decline the refund request, Can he give negative rating on my item?

rating is the customer experience not related to refund. by the way I can’t see any profile in your account! do you mean from rajesh… account?