I have a customer who keeps asking for support. I’ve sent email as a respond but after two days he keeps asking again like he doesn’t received email at all. And is getting angry. Few similar emails already, but it seems he doesn’t read it or receive it.
Did you experienced something like this? Is it possible that customer really doesn’t receive emails (hotmail address) or this is some joke? I even left a message on my theme description for him but it doesn’t help so I will probably get bad review at the end.
It happened to me once before, but it was server’s email address, but this is hotmail address.