This is unacceptable, I have received a refund request from a customer because he can’t install a theme stating “stylesheet missing” error, I have replied him with a solution (install a theme file that is inside a zip file he downloaded from themeforest), this is what he answered:
There is no ARCHIVE folder, and why is it not in the zipped theme file? Can you please issue a refund? I would prefer to use a theme that can be installed as it should be (by installing the zipped theme and widgets). I don’t have time to chase down files, sorry – a nice theme but I just need to move on. Please let me know what you need for the refund.
We have to stop this behaviour, Envato should penalize those users who just download a perfectly working theme and file a chargeback with their card processor. They treat us/authors like shit! I’ve been working on this theme for a whole year, and it is working perfectly fine for thousands of customers, but some customers seem to abuse it, and I don’t like it at all.