Hi i paid for a website template from this website at start of the year for me but at time i didnt have the skills to edit the template or even know where to start. So last few months i have been reading and testing out bits of code and have got my self to a point where i think i’m ready to start editing the template for my personal use.
Anyways thing is when i paid for this i was using paypay with my old broadband provider email address that i know longer no or have access to so cannot find for the life of me the transaction id or number. And i don’t wanna have to pay again for this when i have already paid for it if i can help it as cash is tight for me. I don’t know if file was downloaded with original but with the template i got when i open it in different browsers sizes it dont change but stay the same unlike the version that is for sale. After speading around a week trying to find out why this is happening only to be told its missing a css file that resizes the browser window depending what device it is viewed on.
Is there anyway somebody can help me get this file? I dont wanna have to pay for template as it should of been there like the one for sale. I didnt order via this account it was in my other account i no longer have access to. Or at the very least am i able just to pay for the css file? The file i’m looking for is responsive.css any help would really help me out big time as i just know have the cash to buy a new template. Thank you
I would suggest contacting Envato Support, but you’re going to need to get into your PayPal account first. You should contact PayPal support and they can use personal info to try and find your email and get you back on it.
Then, you can contact Envato Support with transaction details to get back into your Envato account.
Hi no account i used when i paid for item was set up with my old internet provider and i have lost accsess to that so dont really have any proff that i paid for item. If i pay again for this will i get the responsive css with it this time. Dont wanna pay again if its missing. Thanks