I don’t remember which email I registered with. I received my renewal notice, but when I try to log in, I am told that this account is linked with my google account. When I connect with google, it’s as if I hadn’t already paid for my license, same thing with facebook. Is it possible if I give you my transaction number to tell me with which account it is linked please.

Check your email, you supposed to get the notice on your email that is the one registered.

Hi @sandragodcher1,

Please contact Elements Support. Elements Support Team will be happy to help.


Thank you, I couldn’t find where to contact customer service