complaints to theme authors


#1

can we file complaints to theme authors for slow response to technical issues? the map doesn’t show. But the author did not respond and fix the issue after 72 hours, which is beyond reasonable time frame…


#2

Hi @tencontech,

Welcome to the forums! We’re sorry to hear about the issues. Please be aware of weekends and possible time zone differencies though.

What’s the name of the theme you have purchased?

Thanks,
Luca