Complaint - not easy to speak to someone to resolve purchase problems

Hi,

It is impossible to find who or where to speak to to try and resolve a purchase problem!

I mistakenly purchased something which I thought was a wordpress theme but when it downloaded I did not recognise the file formats and then discovered that it was not a wordpress theme… how do I go about cancelling the purchase and getting a refund/exchange for the wordpress theme (carspot).

My envato user is steveparkinson1963.

Quick help would be appreciated…

Please open a Support Ticket via Envato Help and Support. They will be happy to help. Thanks!

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