Complaint About the Refund Issue with MagicAI Standard License

Envato Customers Purchases and Subscriptions
1

Hello everyone,

I’d like to share a frustrating experience I’ve had recently with the purchase and refund process of MagicAI - LiquidThemes, hoping to bring attention to this matter.

Around 20 days ago, following the guidance of the MagicAI support team, I purchased the Extended License in addition to the Standard License. However, my request for a refund on the Standard License has since gone completely unanswered. Regardless of whether the refund is approved or not, I believe I deserve a reasonable explanation. Yet, all I’ve received so far is silence, which is both disappointing and unacceptable.

MagicAI is promoted as one of the top AI products on the market, developed by the Envato Power Elite Team. However, this experience falls far short of the professionalism and quality I expected. This has not only impacted my trust in the product but also left me questioning their commitment to customer satisfaction.

Through this post, I hope to draw the attention of the MagicAI team and urge them to address this issue promptly. If anyone else has had similar experiences, please share your stories here. Let’s work together to push for better service.

Thank you all for your support!

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You can try the following options to resolve the issue:

  1. Contact Envato Support
    You can reach out to Envato Support via the following link: https://help.market.envato.com/hc/en-us/articles/115005593503-If-I-choose-the-wrong-license-or-need-to-upgrade-my-license-how-easy-is-it-to-change-to-the-correct-license
  2. Request a Refund
    You can submit a request through this link: http://themeforest.net/refund_requests/new
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